how do I upload my photos?
• Upload your photo right from your computer
• Upload through iphone, ipad or android
• Customize your item
• View your proof directly in item
• Note: we do not guarantee exact color matching on photos
 how long will my order take?
• Most orders will ship within 5-7 business days 
 how do I care for my jewelry?
• Jewelry Care: To clean, wipe gently with polishing cloth. Do not use jewelry cleaner products or heat/solder. Protect your Kimbra design by removing before applying soap, perfume, lotion, sunscreen, makeup, and hair products. Store in a cool, dry place.
• Ornament/ Accessory Care Instructions: To clean, wipe gently with a microfiber cloth. Avoid storing in sunlight.
quality guarantee
We stand by the products we create. If you are not satisfied with the workmanship of your item or if your item has arrived damaged, let us know within 14 days so we can make things right. Email us at with your order number and brief description
• Because of the custom nature of our product, there are no returns.
• Once placed, we immediately begin processing your order.
• Orders can not be cancelled.
trade program
• offers special discounted pricing to eligible customers wishing to resell or purchase wholesale items. 
• Products are branded with Kimbra™ logo or (exceptions: Snowflake Ornament, Heart Ornament, Silver Scallop Ornament, Engraved Ornament).

• Kimbra™ branded packaging not included with Trade Program orders. 

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