FAQs
how do I upload my photos?
• Upload your photo right from your computer
• Upload through iphone, ipad or android
• Customize your item
• View your proof directly in item
• Note: we do not guarantee exact color matching on photos
• Upload through iphone, ipad or android
• Customize your item
• View your proof directly in item
• Note: we do not guarantee exact color matching on photos
how long will my order take?
• Most orders will ship within 5-7 business days
• Cufflinks, Bar Necklace, and Mini Dog Tag Necklace ship is 7-14 business days
how do I care for my jewelry?
• All pieces should be kept in a clean dry place
• To keep your jewelry shiny, simply soak in a phosphate free dish soap and polish with a jewelry cloth
•Do not apply heat, solder or leave in direct sunlight
• To keep your jewelry shiny, simply soak in a phosphate free dish soap and polish with a jewelry cloth
•Do not apply heat, solder or leave in direct sunlight
returns
• If you are not satisfied with the workmanship of this product or if your item has arrived damaged, let us know within 30 days. Email us at info@kimbrastudios.com with your order number and brief description
• Because of the custom nature of our product, there are no returns.
• Because of the custom nature of our product, there are no returns.
cancellation
• Once placed, we immediately begin processing your order.
• Orders can not be cancelled.
• Orders can not be cancelled.
wholesale orders
• Kimbra branded packaging is not included with wholesale orders.